FAQs

🕯️ 1. Are Scent Bank perfumes original?

Yes — all our perfumes are made with authentic imported oils sourced from trusted international suppliers.
Each blend is crafted and bottled in Pakistan under strict quality control.

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🚚 2. Do you deliver all over Pakistan?

Yes, we offer nationwide delivery.
Our courier partners cover all major cities and towns across Pakistan.

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💳 3. What payment methods do you accept?

We currently offer Cash on Delivery (COD) for all orders in Pakistan.
No advance payment is required.

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⏱️ 4. How long will my order take to arrive?

Orders are processed within 24 hours and usually delivered within 2–5 working days, depending on your city or area.

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💸 5. What are your shipping charges?

Flat Rs. 250 delivery charge nationwide.
Free delivery on orders above Rs. [10000].

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🔄 6. Can I return or exchange my order?

Yes, we accept returns or exchanges if you receive the wrong or damaged product.
Contact us within 48 hours of delivery with your order number and a short video or photo for verification.

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🧴 7. How do I make my perfume last longer?

Apply on pulse points (wrists, neck, behind ears) and avoid rubbing.
You can read our full Fragrance Care Guide [link to /pages/fragrance-care].

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📦 8. How will I know when my order ships?

You’ll receive a confirmation message with tracking details once your order has been dispatched.

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💬 9. How can I contact Scent Bank?

📱 WhatsApp: +92 3213216659
✉️ Email: info@scentbank.pk
We usually reply within a few hours.