Privacy Policy

🔒 Privacy Policy | Scent Bank Pakistan

At Scent Bank, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us or visit our website (www.scentbank.pk).

🛍️ 1. Information We Collect

When you place an order or interact with our website, we may collect:

  • Name, phone number, and email address

  • Shipping address

  • Order details (products purchased, quantity, date)

  • Payment information (COD orders only require verification for delivery)

We do not collect sensitive financial data like credit card numbers, as all payments are COD.

💻 2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders across Pakistan

  • Communicate updates about your order status via WhatsApp or email

  • Respond to customer queries, complaints, or feedback

  • Improve our website and services

We never sell, trade, or share your personal information with third-party companies for marketing purposes.

🔐 3. How We Protect Your Information

Your data is stored securely and accessible only to authorized staff.
We use industry-standard measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data.

🌐 4. Cookies & Analytics

Our website may use cookies or similar tracking technologies to:

  • Improve your browsing experience

  • Analyze traffic patterns and user behavior

This information is anonymous and does not identify individual customers.

⚖️ 5. Third-Party Services

We may use trusted third-party services (like courier partners) to fulfill your order.
Personal data shared with them is limited to what is necessary to deliver your order safely.

📢 6. Marketing Communications

  • By default, we do not send marketing messages.

  • If you opt-in, we may send you updates about new products, promotions, or events.

  • You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us on WhatsApp.

📝 7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request corrections or updates

  • Request deletion of your data

For any of these requests, please contact us at:
📱 WhatsApp: +92 3213216659
✉️ Email: info@scentbank.pk

⚙️ 8. Changes to This Privacy Policy

Scent Bank reserves the right to update this Privacy Policy at any time.
Changes will be posted on this page with the effective date updated.